Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return only if the item is defective upon arrival.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@opheras.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Return fees may be applicable.

You can always contact us for any return questions at contact@opheras.com.

Cancellation & Refund Policy

Cancellations:

Orders can only be cancelled within 15 minutes of placing the order, and only if the order has not yet been processed or shipped.

Cancellations after this window are not guaranteed and may not be accepted.

All approved cancellations will be subject to a 7% cancellation fee to cover payment processing and administrative costs.

Non-Cancellable Products:

For hygiene and safety reasons, certain products such as oils, skincare, health-related items, or intimate-use products, etc, cannot be cancelled or returned once the order is placed.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling-off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund, too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@opheras.com